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Imperial Textile Picnic 2014

Job Posting – Customer Service Lead/Account Specialist


Buffalo, NY

Customer Service Lead/Account Specialist

Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees.

We have new opportunities for and positions available within our company. As our business continues to grow, we are looking for top-notch individuals to join our team.

We are currently accepting resumes for the position of Customer Service Lead/Account Specialist.

Job Description

  • assist with the development of policies and procedures to ensure consistent service and satisfaction
  • develop in-depth understanding of company products and ensure that customer service representatives are trained to competently explain products
  • provide guidance and effective training to enhance productivity of department
  • manage escalated calls, troubleshoot and resolve non-routine complaints
  • provide customer service representatives with regular feedback
  • maintain solid customer relationships by handling questions and concerns with speed and professionalism
  • facilitate timely quotes
  • create rapports, develop customers and support the full customer relationship


  • professional leadership experience
  • two years customer service and order processing experience
  • ability to recognize sales opportunities
  • ability to multi-task, adjust priorities and manage time wisely in a fast-paced environment
  • strong attention to detail
  • excellent communication and computer skills
  • ERP or NetSuite experience a plus!

Additional Information

    A great place to work:

  • Paid holidays, vacation & sick days
  • Good medical benefits
  • Competitive compensation
  • Advancement opportunities
  • Opportunity for flexible scheduling

    An even better place to work:

  • Comfortable work environment – relaxed office setting where shorts and a t-shirt to business casual are common
  • Great location – we’re located in Buffalo just off the 190 at the end of a business park that has a great outdoor landscape with lots of yard, trees and even friendly wildlife. Plenty of room to play sports on lunch or just enjoy being outside
  • Stability & job security – 18 years in business and growing.
  • Friendly, dynamic, team oriented environment
  • Great co-workers and a company focused on a positive culture
  • Fun, company sponsored, annual holiday party and summer picnic
  • Plenty of free parking
  • Employee focused – we want you to enjoy working here and look forward to coming to work every day!
Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.

Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.