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Imperial Textile Picnic 2014

Job Posting – Customer Service Supervisor


Buffalo, NY

Company Description

Top 7 Reasons Why You Should Work at Imperial Textile

#7 Comfortable work environment – relaxed office setting where shorts and a t-shirt to business casual are common
#6 Great location – in Buffalo just off the 190 at the end of a business park with a great outdoor landscape
#5 Flexible scheduling with both full and part-time opportunities to fit your lifestyle
#4 Fun tailgate cookouts, pot-luck lunches, holiday parties and summer picnic
#3 Instant Message office trivia contests
#2 Team of awesome co-workers
#1 Employee focused – we want you to enjoy working here and look forward to coming to work every day!

Imperial Textile is a leader in the sales and distribution of uniforms and linens. Established in 1998, the company has evolved into an e-commerce business that manufactures, sells and distributes products from our headquarters in Buffalo, NY as well as from warehouses across the United States. We service both the hospitality and institutional industries around the world and have a dedicated division to supply the promotional product industry. Throughout our years of growth and change, we have kept true to our dedication to quality and service for both our customers and our employees.

Job Description

  • Provide guidance and training to enhance and increase the productivity of the department
  • Handle daily challenges and adjust resources to meet needs
  • Develop and implement strategies to help facilitate a positive atmosphere and keep CS team members engaged
  • Evaluate, adjust and implement policies and procedures to ensure consistent service and satisfaction
  • Troubleshoot and resolve non-routine internal or external issues while working with other departments to ensure resolution
  • Customer development and follow-up for top accounts
  • Use NetSuite ERP software to support two separate company divisions


  • Minimum two years customer service and order processing experience preferred, ideally for an e-Commerce distribution company
  • The ability to multi-task, adjust priorities and manage time wisely in a fast-paced environment
  • Ability to interact with both internal and external customers with a professional and assertive approach
  • Maintains a positive can-do attitude while handling stressful situations
  • Strong attention to detail and excellent communication skills
  • Experience in process flow and organizational improvement is a plus

Additional Information

  • Benefit package including paid holidays, vacation and personal time
  • Located just off the 190 with plenty of free parking
  • Conveniently located on a bus route
  • Opportunities for advancement
  • Employee driven – We want YOU to enjoy working here
Imperial Textile is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.

Imperial Textile is a HUBZone-qualified business. Residents of HUBZone designated areas are encouraged to apply.